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Service Delivery Policy

ORLUXUS MARKETING AND BRANDING — Hurghada, Red Sea, Egypt

Last Updated: September 2025

This document precisely outlines how and when clients receive their booking confirmation after completing payment, and ORLUXUS responsibilities in fulfilling the agreed service.

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Step 1

Payment Completion

The client pays the booking value through the secure payment gateway (PayTabs / PayPal / Bank Transfer). Card payments are processed in PayTabs' encrypted environment (PCI DSS Level 1).

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Step 2

Instant Booking Confirmation (Within Minutes)

Upon successful payment, the system automatically sends an instant confirmation email to the address entered in the booking form, containing a unique booking reference number.

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Step 3

Trip Voucher Delivery (Within 15–60 Minutes)

A booking advisor sends the official Trip Voucher via email and WhatsApp as soon as possible after payment confirmation.

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Step 4

Booking Voucher Contents

Unique Booking Reference Number
Full name of the booked trip or service
Exact trip date and time
Meeting point or hotel pickup location and time
Number of travelers (adults / children)
Service notes and details (language, requested add-ons)
Emergency contact details of the trip advisor
Cancellation policy applicable to this specific booking

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Step 5

Pre-Trip Contact (24 Hours Prior)

Our team contacts the client 24 hours before the trip via WhatsApp to confirm all details: pickup time, meeting point, and any special requirements.

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Step 6

Day of the Trip

The service provider is committed to arriving at the agreed time. In case of any delay or modification, the client will be notified immediately via WhatsApp.

⚠️ Important Notes

🔄If payment is declined: The booking is NOT confirmed and no Voucher is sent until payment is successfully confirmed.

📩Make sure to enter your email address correctly in the booking form to receive the confirmation.

📱Check your Spam folder if you do not receive a confirmation email within 10 minutes.

💰The service is digital in nature — no physical product is shipped. The Voucher is your only official document.

🔁Refund Policy: In case of cancellation, the amount is returned to the original payment method (same bank card) within 7–14 business days.

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For booking inquiries: info@orluxus.com | WhatsApp: +201038820019

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Emergency Line: +201038820014 (Available 24/7)